As car security advances, thieves have shifted their focus from vehicles themselves to the premises where they are stored, increasingly looking for keys, exploiting flaws in new technology and leveraging human error.
To combat this, motor trade businesses would be wise to implement comprehensive security measures that address both physical and digital threats.
Digital vulnerabilities and theft pathways
Thanks to the standard of security measures of new vehicles, it’s now very difficult to physically break into them without access to the key or fob1. However, no industry is immune to the downside of technology advancements, and as vehicles and buildings become more connected, the risk of cyber-attacks increases. In the case of the motor industry, securing digital infrastructure isn’t limited to protecting consumer data, but also physical goods which can be driven away in the event of a breach.
A joint investigation between Thatcham Research and the National Vehicle Crime Intelligence Service2 has also revealed that organised criminal networks are increasingly taking stolen vehicles out of the UK. These illegal exports are driven by interest in particular models, part scarcity and prices, and to be used as part of other criminal activities3. While the vehicles are being taken all over the world, this report has identified the Democratic Republic of Congo (38.5%) and UAE (20.1%) as the top two destinations.
Forecourt and building security measures
Keeping well-lit and maintained exteriors, locked doors and windows, and having an operational CCTV system are all part of the official advice from the Metropolitan Police to put burglars out of businesses4. Enhancing physical security of the forecourt, the building and the vehicles themselves are fundamental steps in protecting motor trade premises. Using old fashioned security methods such as security rated steering lock, pedal boxes and gear stick locks tested by Sold Secure, can also help prevent the theft of vehicles.
The British Security Industry Association (BSIA) suggests that improved lighting and surveillance can reduce theft incidents by up to 30%5. Installing a restricted perimeter fence can also act as a deterrent, and a comprehensive access control system with robust physical and technological barriers could stop intruders before they have even entered the forecourt.
Smart surveillance and alarm systems with real-time monitoring will also help prevent unauthorised access. AI and Facial Recognition Technology are also being used in more advanced technology, and while not as prevalent yet6 due to privacy concerns, costs and commercial services not being as quick to adapt to new technologies, adoption is advancing at a rapid rate.
Locking up the keys
Vehicle manufacturers have been very successful in implementing new safety measures which have drastically reduced the amount of opportunistic theft. These new technologies however don’t come without vulnerabilities, and criminals have quickly adapted their ways. An example of this is ‘relay attacks’ which exploit keyless entry technology7, keeping car makers on their toes by having to release countermeasures.
For dealerships, garages and any business that trades with vehicles, this means having to pay special attention to where keys are stored. Keeping keys in a secure place, such as a safe, that is fit for purpose is essential. But crucially, having staff adhere to all security processes including keeping the keys in their designated spot, is the most important element.
Many commercial insurers will have security clauses determining how keys must be stored in order to be in compliance of the policy. Failure to adhere to this requirements could result in a claim being denied.
Staff, strategy and processes
Fostering a security culture within the organization ensures that threat awareness is integrated into daily operations and decision-making processes. Reviewing all business practices to reduce vulnerabilities can have a big impact, an example of this would be having customers drop vehicles out of hours with keys being just dropped through a letter box, something considered an unsafe practice.
Employee training plays a pivotal role in keeping businesses safe from both physical and digital attacks.
Criminals have always looked to exploit human error and vulnerabilities to access gated area, like forgetting to lock the keys in safe and keeping them in a drawer instead. This is even more true in the current technological climate, where some of the most successful cyber-attacks have been the result of phishing, vishing, or simply using social engineering to get people to divulge confidential information such as passwords or pin codes.
Regular training sessions can reduce security breaches by up to 25%, according to the Chartered Institute of Personnel and Development (CIPD) (*). Keeping staff alert, informed about security processes and incentivised engagement can all enhance security practices.
Having an effective inventory management system is another critical aspect of security, Implementing efficient inventory practices can prevent theft and ensure accountability.
Insurance
And of course, having the right level of insurance is the final protective layer, covering property, stock and any business aspect that could be impacted in the event of a breach. Securing motor trade premises requires a multifaceted risk management approach that addresses both physical and digital threats. Some insurers can also provide input when looking at security measures, systems and general protection advice. By implementing comprehensive security measures and leveraging insurance as a backstop, motor trade businesses can protect their assets, bottom-line and reputation.
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